Ordering online
What do I need to place and order online?
You need either a VISA or MasterCard that is secure. However, if you have one of these cards but it isn't secure, please see below for guidance as to how to make it secure. If you don't have either of these cards we can take online orders and payment have to be made either using PayPal or a bank transfer.
What is a secure credit card and can I make mine secure?
This is a card that is registered with the issuing bank for Internet purchases. To register your card takes 3 minutes and gives you higher protection as a consumer. Click for more information on
VISA cards:
http://usa.visa.com/personal/security/visa_security_program/vbv/how_it_works.html
MasterCards:
http://www.mastercard.com/securecd/welcome.do
How long will it take for me to receive my order?
As long at we receive you're order by 15:00 hrs Monday to Friday, you will receive it the next working day.
What is the process for placing an online order?
Can I track my order's delivery status on line?
Yes, we will send you a delivery number once it has been issued to us. You can then track the order online.
Can I cancel my order once I've paid?
Yes you can. You can cancel the order within seven days, but this must be done by email to cancellations@thebrightco.com. An administration fee of 20€ applies along with a re-stocking cost of 20% of the value of the order, which is found on the site. Assuming the goods were dispatched. We can only provide refunds on hardware if the goods are undamaged and the originalk packaging materal is returned complete and intact.
When will I get my refund if I have cancelled an order?
We process refunds within seven days of receiving the goods back in their original condition, or if no goods have been ordered, the receipt of the cancellation notice by email. The banks normally take 3 to 4 days to credit your card or account depending on how you paid.
Can I change my order once it has been placed?
Yes, of course you can. You just need to write to changes@thebrightco.com with your new requirements. If the order has not yet been dispatched, we will change it for you straight away. Should additional payment be necessary this, will be required before dispatch. However, if the order is of lower value than the original order and payment has been received, we will credit your account with the difference. If the order has been dispatched you will have to return it to us so we can make the change and you will have to pay for the shipping costs again, assuming you are requiring a diffeerent phone.
What if my goods are damaged when they arrive?
When you sign for the receipt of the delivery you are signing that you have received the goods and that they are undamaged. Should there be a technical fault, this would be covered under the manufacture’s one year warranty, and we will replace the goods.
Can someone else sign for my order once it arrives?
Yes no problem. However we need to know who is going to sign for your order and what type of ID – including the ID’s number - they will be using at the time the order is placed. In addition, once the delivery note is signed by them you take responsibility for that delivery.
Can I place an order today and start my call plan when I arrive in Spain?
Yes. You need to email us letting us know when you want the phone to be dispatched, to coincide with your arrival in Spain. We do not ship phone overseas.
Can you ship my order overseas?
No. Orders are only shipped within Spain, including the islands as our services are based here.